Shipping Policy


Effective Date: March 11, 2025

At DesignSurii, we are committed to delivering your children’s clothing and accessories in a timely and efficient manner. This Shipping Policy outlines our shipping processes, fees, and estimated delivery times for all orders placed through our website. By placing an order, you agree to the terms outlined in this policy.

1. Shipping Locations

We currently ship to all addresses within the United States and offer international shipping to select countries. If you are outside the U.S., please check if we can deliver to your location during the checkout process.

2. Shipping Methods

We offer a variety of shipping methods to ensure your order arrives safely and on time. Shipping methods and fees will be calculated at checkout based on the destination and the size of your order.

  • Standard Shipping: Estimated delivery within 5-7 business days (U.S. orders).
  • Expedited Shipping: Estimated delivery within 2-3 business days (U.S. orders).
  • International Shipping: Estimated delivery times vary based on the destination country. Delivery times will be displayed at checkout.

Please note that delivery times are estimates, and factors like weather, customs delays (for international orders), or courier issues may affect delivery times.

3. Shipping Fees

Shipping fees depend on the size, weight, and destination of your order. You can view the applicable shipping charges during the checkout process before confirming your order. Shipping fees may also vary depending on any promotions or discounts that apply to your order.

  • Free Shipping: We occasionally offer free shipping promotions. Please check the website or contact our customer service team to inquire about ongoing promotions.

4. Order Processing Time

  • Orders are typically processed within 1-2 business days of receiving your payment.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • After processing, your order will be shipped using your selected shipping method, and you will receive a tracking number via email once your order has been dispatched.

Please note that during high-demand periods (such as holidays or sales events), there may be slight delays in order processing. We appreciate your patience.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number to monitor the progress of your package through the courier’s website.

6. Address Accuracy

It is your responsibility to provide accurate and complete shipping information at the time of checkout. Please double-check the address, including apartment numbers, unit numbers, and zip codes, to ensure proper delivery. We are not responsible for orders delayed or lost due to incorrect or incomplete address information.

If there is an issue with the shipping address provided, please contact our customer service team at info@designsurii.com as soon as possible to make corrections before your order ships.

7. Shipping Delays

While we make every effort to ensure timely delivery, certain factors outside our control (such as weather conditions, holidays, customs delays for international shipments, or carrier issues) can cause delays. We will notify you if we are aware of any significant delays with your order.

8. Lost or Damaged Items

  • Lost Shipments: If your package is lost in transit, please contact us immediately. We will work with the carrier to investigate the issue and resolve it as quickly as possible. If the item is confirmed lost, we will either send a replacement or issue a refund, depending on your preference.

  • Damaged Items: If your items arrive damaged, please notify us within 7 days of delivery. We will request photos of the damaged items and initiate the return process. You may be eligible for a refund or a replacement item.

9. International Shipping

For international orders, customers are responsible for any customs duties, taxes, or fees that may be assessed by their country’s government. These charges are not included in the price of your order or shipping fees and are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential fees before placing an order.

International delivery times may vary depending on the destination country and customs processing.

10. Shipping Policy Changes

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon being posted. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions about our shipping process, delivery times, or need assistance with an order, please contact us:

Thank you for shopping with DesignSurii. We are dedicated to ensuring a smooth and satisfying shopping experience, from order to delivery!