Refund and Returns Policy (Effective Date: January 7, 2025)

Introduction:

At DesignSurii.com, we want you to be fully satisfied with your purchase. If you are not completely happy, we offer a straightforward refund and return policy. Please read the following terms and conditions for returns and refunds.

1. Return Eligibility

You may return most new, unused items within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item must:

  • Be unused, in the original packaging, and in the same condition as when you received it.
  • Be free from any stains, odors, or signs of wear.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Sale or clearance items.
  • Custom or personalized items.
  • Opened and worn clothing.

3. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@designsurii.com to initiate the return process. Provide your order number and the reason for the return.
  2. Return Authorization: Once your return is authorized, we will provide you with a return shipping label.
  3. Ship the Item Back: Pack the item securely and ship it back to us using the provided return label. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

4. Refunds

Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

  • Partial Refunds: If the returned item is not in its original condition, we may issue a partial refund depending on the condition of the item.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

If you would like to exchange an item for a different size or style, we can assist you with that. Follow the return process as outlined above, and once we receive your return, we will ship out your exchange item. If there is a price difference, we will charge or refund the appropriate amount.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a return and either refund or replace the defective product at no additional cost to you.

7. Refunds for Gift Purchases

If you received an item as a gift and would like to return it, you can either exchange it for something else or receive a store credit for the return amount.

8. International Returns

For international orders, customers are responsible for the return shipping costs. Please note that customs duties, taxes, and other charges are non-refundable.

9. Contact Us

If you have any questions about our refund and return policy, please feel free to contact us: