Refund and Returns Policy


Effective Date: March 11, 2025

At DesignSurii, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. This Refund and Returns Policy outlines the process for returning or exchanging items and obtaining a refund. By making a purchase from our website, you agree to the terms and conditions outlined in this policy.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be in new, unused, and unworn condition, with all original tags and packaging intact.
  • Returns must be initiated within 30 days of receiving your order.
  • Sale or discounted items are eligible for return or exchange only if they meet the above conditions.

2. Non-Returnable Items

The following items are non-returnable and cannot be refunded or exchanged:

  • Personalized or custom-made items (unless defective).
  • Gift cards.
  • Intimate or sanitary items for hygiene reasons (if applicable).

3. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Send an email to info@designsurii.com or call our customer service at (207) 736-2167 to initiate the return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once we approve your return request, we will send you a return authorization and instructions for returning the item.
  3. Packaging: Carefully pack the item(s) in their original packaging or similar protective packaging to ensure they arrive safely.
  4. Return Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of returned items.
  5. Return Address: Send your return to the address provided in the return authorization.

4. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

  • Partial Refunds: If an item is returned in a condition that is not new or unused, or if any packaging or tags are missing, we may issue a partial refund or refuse the return.
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong item shipped, defective item).

5. Exchanges

We offer exchanges for items that are defective or incorrectly shipped. If you would like to exchange an item for a different size, color, or style, please follow the return procedure outlined above and place a new order for the desired item.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@designsurii.com or call (207) 736-2167. We will arrange for a return, exchange, or refund at no additional cost to you. Be sure to provide a description of the issue and, if possible, photographs of the defective or incorrect item.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  1. Check your bank account again.
  2. Contact your credit card company or bank to confirm the refund status, as it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at info@designsurii.com.

8. Damaged Items During Shipping

If your item arrives damaged or defective due to shipping, please contact us within 48 hours of receiving your order. We will assist you in resolving the issue, either through a replacement or a refund.

9. Contact Us

If you have any questions or need assistance with your return or refund, please contact us:

At DesignSurii, we want your shopping experience to be as smooth and enjoyable as possible. If you have any issues with your purchase, our customer service team is here to assist you every step of the way. Thank you for choosing DesignSurii for your children’s clothing and accessories needs!