Shipping Policy (Effective Date: January 7, 2025)

Introduction:

At DesignSurii.com, we understand the importance of getting your purchases to you in a timely and efficient manner. Our Shipping Policy outlines the various shipping options, timelines, and costs to ensure you are fully informed before making a purchase.

By placing an order, you agree to the terms of this Shipping Policy. Please review the information below to learn more about how we handle shipping.

1. Shipping Methods

We offer several shipping options to meet your needs. The shipping method you choose will impact the delivery time and cost of your order.

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Delivered within 2-3 business days.
  • Overnight Shipping: Delivered the next business day (available in certain areas).

Shipping costs are calculated during checkout and depend on the weight of the order and the delivery address.

2. Shipping Fees

Shipping fees are based on the size, weight, and destination of your order. Fees will be displayed during the checkout process before you complete your purchase.

  • Free Shipping: We offer free standard shipping on orders over $50 within the contiguous United States. Certain exclusions may apply.
  • International Shipping: We currently offer international shipping to select countries. International shipping fees and delivery times may vary, and customs duties and taxes may apply.

3. Order Processing Time

Orders are typically processed and shipped within 1-2 business days. However, please note that processing times may vary during peak seasons or sales events.

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase.
  • Shipping Notification: After your order has been shipped, you will receive an email with tracking information so you can monitor the progress of your shipment.

4. Delivery Times

Delivery times are estimates and are not guaranteed. The estimated delivery time depends on the shipping method selected, your location, and the carrier.

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.
  • Overnight Shipping: Next business day (available in certain areas).

Please note that certain factors, such as weather conditions, shipping delays, or customs processing (for international orders), may impact delivery times.

5. Shipping Restrictions

Currently, DesignSurii.com ships to the United States and select international locations. We are unable to ship to P.O. boxes or military addresses (APO/FPO).

International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

6. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment.

If you have any issues with tracking your order, please contact our customer service team for assistance.

7. Lost or Damaged Shipments

We take great care to ensure that your items are packed securely for shipping. However, if your order is lost or damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

8. Shipping to Multiple Addresses

If you would like to ship items to multiple addresses, you will need to place separate orders for each address.

9. Customer Support

If you have any questions or concerns about shipping, please reach out to our customer service team for assistance:

10. Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page, and the updated policy will take effect immediately.